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Cancellation & rescheduling policy
Before booking your SUP session please bear in mind that this is a water sport and the weather conditions may vary from time to time.
Occasionally your session may be cancelled or rescheduled at short notice due to conditions deemed to be unsafe, eg strong winds, thundery conditions and uncertain currents.
Your session will not be cancelled because of rain unless deemed to be unsafe. If your session has been cancelled by SUP4 you will have the option to reschedule for another date. We will supply you with a list of appropriate clothing to best prepare you for your water sports session
All bookings are non-refundable; however, if you would like to reschedule your session for any reason, you MUST inform SUP4 at least 72 hours prior to your SUP session. We are working hard to make SUP accessible all year round.
If you are booking onto one of our tailored retreats, we suggest taking out travel or holiday insurance to avoid any losses if the inevitable were to happen which may mean cancelling your trip. We aim to support local businesses as well as our own small business when organising retreats in local areas. We thank you for your understanding and support in advance.
Thanks
The SUP4 team
COVID - 19
For more information, please click on the link below for the Government guidelines Covid-19.https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do IF FOR ANY REASON YOU DO REQUIRE ASSISTANCE, I WILL ASSIST UNTIL MEDICAL PROFESSIONALS ARRIVE.
Please note: If you or any of your household is feeling ill, or have signs of Covid-19 symptoms, please do not attend the session. Please call me ASAP to rearrange your session.While SUP4 are doing everything we can to minimise the spread of Covid-19 at during sessions, there is always a risk of contracting it during your session from others.
By participating and signing the disclaimer, you acknowledge that the risk is still present and agree to not hold the company accountable. SUP 4 procedures will update accordingly during these unprecedented times.
Please sign and bring to your session:----------------------------------------------------------------------
Please read and sign online disclaimer, either email with online signature or print out and bring to session. If in the event you have fallen in the water and you need to change your clothing, please bring a large towel and spare change of clothes for after your session, we have pop up fitting rooms. The instructor will show you how to adjust and use your equipment without contact. Once on the water the customers will be asked to keep clear of others. After each session equipment will be sterilised.
SUP4 PROTECTION Surgical spray and hand sanitiser will be used where needed and also available for customers to use. At the end of your session: - -
PLEASE TAKE AWAY ALL RUBBISH YOU HAVE BROUGHT WITH YOU.
ENSURE YOU FOLLOW SOCIAL DISTANCING GUIDELINES. All equipment will be sterilised using surgical spray (80%) and/ or Disinfectant fluid and give a good wipe down of any equipment.
AS GUIDANCE IS UPDATED THE WEBSITE WILL FOLLOW.
